This policy explains how Recova Partners ("we," "us," "Recova Partners") collects, uses, and protects information, both for people who visit this website, and for the customer data of businesses that use our services.
Who we are
Recova Partners is operated by Will Scholl, based in Katy, Texas. You can reach us anytime at wscholl@recovapartners.com.
Information we collect from website visitors
We use Google Analytics 4 to understand how visitors use this website, for example which pages are viewed and how visitors arrived here. Google Analytics uses cookies and similar technologies to collect this information, which may include your IP address, device and browser type, and pages visited. This data is aggregated and used to improve the site; we do not use it to identify you personally. You can learn more about how Google handles this data at Google's Privacy Policy, and you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
If you book a call through our scheduling link, that booking is handled by Google Calendar's appointment scheduling feature, and any information you provide (name, email, and anything you write in the booking form) is subject to Google's own privacy policy in addition to this one. If you email us directly, we receive whatever information you choose to include in that email.
Information we collect on behalf of client businesses
When a business becomes a Recova Partners client, we may handle two categories of data on their behalf, strictly to provide the service they've signed up for:
- Customer contact data: a scoped export from the client's own scheduling or CRM software, typically names, phone numbers, and addresses. We request only what's needed to suppress the client's existing customers, so an identified website visitor who's already a customer is never delivered as a new lead; we do not request or need full account or backend access to a client's business systems.
- Website visitor identification data: through a tracking pixel installed on the client's own website, which matches anonymous visits to publicly and commercially available identity data (such as name, phone, and email) via our identity-resolution vendor. This requires no login or backend access to the client's website.
This data belongs to our client businesses, not to Recova Partners. We process it solely to deliver the visitor-identification and lead-delivery service they've engaged us for.
How we use this information
Client customer data is used only to suppress existing customers from identified-visitor leads, as contracted by the client. Identified-visitor data is used only to route leads back to the client's team. We do not use client data for our own marketing, and we do not combine one client's data with another's.
What we don't do
- We do not sell customer or visitor data, to anyone, under any circumstances.
- We do not share client data with third parties except the vendors strictly necessary to deliver the service (such as our identity-resolution and email-delivery providers), and only to the extent needed to do so.
- We do not retain client data beyond the length of our engagement with that client.
Data retention and deletion
Client customer data is retained only for the duration of our active engagement with that client. Upon request, or upon termination of services, we will delete client data from our systems. If you are a customer of one of our client businesses and want to know what data has been processed about you, please contact that business directly, as they remain the data controller. We act on their behalf.
Security
We take reasonable measures to protect the data we handle, including limiting access to what's necessary to deliver the service. No method of storage or transmission is perfectly secure, and we can't guarantee absolute security, but we do not take data handling lightly.
Changes to this policy
We may update this policy as the business grows, for example if we add new tools like website analytics. We'll update the "Last updated" date above whenever this happens.
Contact us
Questions about this policy or how your data is handled can be sent to wscholl@recovapartners.com.